Client Service Representative I

Company: Canon Solutions America, Inc.
Location: Colorado Springs
Posted on: November 16, 2024

Job Description:

Client Service Representative I

US-CO-Colorado Springs

Job ID: 32510
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
CO - ColoradoSprin-Broadcom-MS

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Your Impact

Daily Responsibilities: Responsible for receiving incoming shipments and compare items to work orders. Count items to ensure the correct number of packages has been received. Assist in physically moving incoming shipments and allocate appropriate space within warehouse. Ascertain all incoming and outgoing shipments are properly labeled and any correlating documents are available for each shipment. Arrange for carrier pick for same day shipments. On a timely basis review and responds to management and client requests via emails, phone calls, text messages, and verbal. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. Ability to multitask and prioritize to meet deadlines. Good customer service and communication skills; ability to work with minimal supervision. Ability to work overtime as needed. Ability to lift to 50 lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. . High school diploma or equivalent required, no previous experience required. Basic computer skills/technical knowledge. Customer service experience preferred.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - 25.49 hourly.


Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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Keywords: Canon Solutions America, Inc., Thornton , Client Service Representative I, Sales , Colorado Springs, Colorado