Customer Care Agent
Company: EverDriven Technologies LLC
Location: Westminster
Posted on: October 17, 2024
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Job Description:
EverDriven is a rapidly growing, tech-enabled transportation
management company, serving some of the most vulnerable children in
our community. We exist to ensure that children with special needs
receive safe, efficient, and cost- effective transportation to and
from school. Our proprietary, best-in-class, technology solutions
enable school districts and parents to easily plan, track and
adjust each student's trips, to and from school, and gives the
student access to the educational experience they deserve. Every
Trip. Every Day. If you're someone who thrives in a mission
forward, fast-paced, technology driven environment, we would love
to talk to you about a fulfilling career at EverDriven. Position
Summary: EverDriven's Customer Care Team handle inbound calls to
coordinate with school districts, parents, and drivers to ensure
students are transported safely and on time to and from school.
Customer Care Agents provide exceptional customer support through
empathy, active listening, and effectively de-escalate dissatisfied
customers to resolve their issues. The ideal candidate will have
strong communication skills, a customer-centric attitude, and the
ability to work efficiently in a fast-paced environment. Basic
computer skills are needed to be successful in this role.Office
Location: 12000 N. Pecos St. Suite 340 Westminster, CO
80234Schedule: Full time 40 hours per week - Monday-Friday -
mornings, mid, and evening shifts availablePay Rate:
$20/hourResponsibilities: Handle a high-volume of incoming
client/driver calls with a high level of professionalism Enter
customer information into the data entry system Dispatch drivers to
the client location Problem-solve transportation issues and
properly document transactions Ability to de-escalate customer
concerns and/or issues Read/understand maps and other geographical
software Effectively communicate via telephone, email and messaging
applications with a wide variety of customers, clients and
employees Successfully navigate multiple computer systems and
applications Sit or stand and talk for extended periods of time
When applicable, Agents assigned to bilingual speaking roles will
be required to meet all expectations in their designated language
as outlined in this document Ability to cross-train and help in
other areas between call volume peaks Reasonable accommodation may
be made to enable individuals with disabilities to perform the
essential job As a part of normal business operations, employees in
this role may access and/or modify electronic Protected Health
Information (ePHI) in a manner compliant with requirements set
forth by the Health Insurance Portability and Accountability Act
(HIPAA)Requirements:High school diploma, general education degree,
or equivalent2 years' experience in customer service, call/contact
center experience is preferredAbility to stay calm when customers
are stressed or upset Comfortable using computers Experience
working with customer support Compensation details: 20-20 Hourly
WagePIb917a5a66a04-25660-35803641
Keywords: EverDriven Technologies LLC, Thornton , Customer Care Agent, Sales , Westminster, Colorado
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