Field Operations Specialist
Company: TBC Corporation
Location: Denver
Posted on: October 18, 2024
Job Description:
Company Overview
With $5 billion in revenue and 3,800+ employees in the U.S., Mexico
and Canada, TBC Corporation is a leader in the mobility industry
and one of North America's largest marketers of automotive
replacement tires through wholesale and franchise operations. TBC
serves wholesale customers in the United States, Canada and Mexico
through TBC Brands, NTW, TBC International, and TBC de Mexico.
Additionally, TBC responds to the needs of consumers in search of
total car care at more than 2,000 franchised tire and automotive
service centers under the Big O Tires - and Midas -. TBC is
headquartered in Palm Beach Gardens, Florida.
TBC markets on a wholesale basis to regional tire chains and
distributors serving independent tire dealers throughout the US,
Canada, and Mexico. TBC has 20 proprietary brands of tires
specializing in passenger, commercial, farm and specialty tires. In
2005, TBC Corp. was purchased by Sumitomo Corporation of America
(SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one
of Japan's major integrated trading and investment business
enterprises. In 2018 Michelin, the largest tire manufacturer in
Europe, invested in the company which is now a 50:50, privately
held joint venture between Sumitomo and Michelin.
Our values are the foundation of our work, how we interact with
each other, and the strategies we employ to fulfill our purpose.
These are the practices we use every day - in everything we
do:
- Integrity - We act honestly because nothing is more important
than our reputation.
- Teamwork - We are better together.
- People-Focused - We put people first - our Associates,
customers, franchisees, and partners - and cultivate a respectful,
collaborative, and inclusive culture, top to bottom, inside and
out.
- Accountability - We own our actions and decisions; we do what
we say we are going to do.
- Leave Everything Better - We innovate to improve everything we
touch, and we take actions now to protect the future.
#LI-DNI #joinourteam
Description
The Franchise Operations Specialist will work closely with Regional
Sales Managers and Division Sales and Operations Managers to
provide operational support to franchisees in four main areas:
1. New stores and transitions
2. Operational components of the "Tires Now" initiative
3. Same Store Sales Growth
4. Training
This role will support 82 locations within the Denver-Kansas
region.
Job Responsibilities
Provide support for new store openings and/or transitions in the
following manner:
- Assist in the facilitation of all Integration Calls
- Complete a Service Readiness survey 30 days prior to a shop
sale
- Introduce, ensure completion and debrief the NFO In-Store
Training Workbook with the franchisee
- Provide support upon store opening or transition
- Utilize a Sales Tracking Tool to monitor store performance for
the first 12 weeks
- Drive Brand NOW standards compliance
Administer all operational components of Tires Now including:
- Inventory management such as Stock Levels, Stock Refreshes,
Re-order Points & Discontinued Products
- Education on tire sale processes and products such as 5 Steps
to a Tire Sale, warranty adjustments, Merchandising, tire product
lines, TBC University, Sonsio road hazard program and more
- Training on technology such as the Tire Price File, Tire
Quoting via RO Writer, Midas Tire Center, Midas.com website,
secondary supplier programs and DOT registrations
Drive Same Store Sales by:
- Identifying stores with greatest potential based on use of the
Golden Funnel concept and evaluation of dealer engagement
- Diagnosing operational performance gaps via the use of ticket
reviews, the Marchex program, process observation and POS
reporting
- Developing action plans with dealers using the SMART
Method
- Following Up on action plan execution based on the action plan
timelines
Qualifications
- 5+ years' experience in management of retail tire and
automotive service business or working with automotive
franchisees.
- Sales background in the automotive industry. Franchise
experience in automotive and/or other retail industries.
- Experience in total car care (maintenance, repairs, tires and
tire services) at the shop level, ASE certification is a plus.
- Excellent selling, sales training, and presentation skills
- Ability to challenge, motivate, influence, and communicate
effectively.
- Results focused and orientated
- Bachelor's degree in business administration preferred
- FOS will be required to reside in proximity to the majority of
assigned stores/owners
- Available to be utilized outside assigned regions for
integration and in store training as needed
- Must be a road warrior!Up to 85% travel including occasional
nights and weekends and multi-state travel to support franchisee
special events
Benefits
- Market competitive compensation $64,000 - $87,000 yearly
- 401(k) and Roth with company match. Immediate 100% vesting
- Comprehensive benefits including medical, dental and
vision
- Company paid short term disability and employer subsidized long
term disability
- Company paid life insurance
- Discounted tire purchasing
- Tuition reimbursement
- Employee assistance program
- Generous paid vacation and paid time off
- Customizable voluntary benefits
- and More!!!
TBC Corporation is an Equal Opportunity Employer and maintains a
Drug-Free Work Environment.
Mission Critical Competencies
TBC seeks team members who excel in demonstrating our critical
competencies to drive organizational capability. In this spirit we
view the following as mission critical for this role:
- Strategic Mindset: seeing ahead to future possibilities and
translating them into breakthrough strategies.
- Action Oriented: Taking on new opportunities and tough
challenges with a sense of urgency, high energy, and
enthusiasm.
- Cultivates Innovation: Creating new and better ways for the
organization to be successful.
- Collaborates: Building partnerships and working collaboratively
with others to meet shared objectives
- Customer Focus: Building strong customer relationships and
delivering customer-centric solutions.
- Develops Talent: Developing people to meet both their career
goals and the organization's goals.
- Ensures Accountability: Holding self and others accountable to
meet commitments.
- Drives Engagement: Creating a climate where people are
motivated to do their best to help the organization achieve its
objectives.
- Communicates Effectively: Developing and delivering multi-mode
communications that convey a clear understanding of the unique
needs of different audiences.
- Instills Trust: Gaining the confidence and trust of others
through honesty, integrity, and authenticity.
- Change Management: effective Sponsorship, Change Agent and
influencing skills. Adaptive, agile, flexible, open minded. Proven
ability to build cross-functional commitment, lead, simplify and
scale complex dynamic organizations through transformational
change.
Nearest Major Market: Denver
Job Segment: Operations Manager, Franchise, Event Planning, Outside
Sales, Operations, Retail, Hospitality, Sales
Keywords: TBC Corporation, Thornton , Field Operations Specialist, Other , Denver, Colorado
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