Senior Manager Service Management

Company: VirtualVocations
Location: Colorado Springs
Posted on: November 8, 2024

Job Description:

A company is looking for a Sr Manager, Service Management to lead the Service Management team and drive ITSM processes.

Key Responsibilities

Lead a distributed team of analysts and configuration experts to foster a strong team culture
Serve as the product owner for the ITSM platform and develop a comprehensive platform roadmap
Implement integrated and automated processes to drive efficiency and ensure audit readiness

Required Qualifications

8 years of leadership experience in IT Service Management and multi-functional project delivery
10+ years of technical experience in IT software development and operations
Extensive experience with ITSM practices in large organizations
Hands-on experience with major ITSM platforms like ServiceNow or Atlassian
Bachelor's degree in Computer Science, Engineering, or equivalent experience

Keywords: VirtualVocations, Thornton , Senior Manager Service Management, Executive , Colorado Springs, Colorado

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