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Dedicated Support Engineer

Company: VirtualVocations
Location: Cheyenne
Posted on: October 29, 2024

Job Description:

A company is looking for a Dedicated Support Engineer to provide technical support and troubleshooting services to clients.



Key Responsibilities

Manage a ticket queue to deliver technical guidance and troubleshooting
Collaborate with the Technical Services team to support various well-known brands and organizations
Analyze opportunities for continuous improvement in customer outcomes using KPIs and feedback


Required Qualifications

2-5 years of experience in advertising technology, marketing services, or software technology in a customer support role
Proven track record of resolving customer issues efficiently and effectively
Ability to prioritize work with minimal oversight
Familiarity with SQL querying for executing and adjusting queries
Willingness to work standard hours with some flexibility and potential on-call coverage

Keywords: VirtualVocations, Thornton , Dedicated Support Engineer, Engineering , Cheyenne, Colorado

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